“5 Ways to Improve the Patient Experience with the Clinic Interior”
The first impression of the patient is formed immediately at the entrance to the dental clinic. What non-verbal information does the patient receive at the reception? Every year, experts advise updating this room. Since the manager and staff are in the clinic every day, over time they get used to the interior and no longer notice the small details that the visitor will definitely look at. We are talking about old, shabby issues of magazines, stains and scratches on the walls and faded paintings. To look at your office and the reception from the outside, ask a good friend to point out flaws that you may not notice, and then proceed to eliminate them. At the same time, it is not necessary to spend huge amounts of money on a new repair, just bring in the decor elements and change the old to the new. How to quickly and easily transform the interior, read the article.
1. Color sets the mood
One of the easiest and most affordable ways to change the interior of the reception is to repaint the walls. Do not leave them white or blue, choose warm, neutral or fresh colors that will soothe and reduce the patient’s anxiety before the visit.
2. Calm music creating a light mood
You should consider all possible ways to influence the mood of a person in the waiting room. Like the action of warm and simple colors on the psyche, calm music will create a pleasant atmosphere. Listening to light melodies without interruptions to intrusive advertising blocks, substances are released in the human body that contribute to his relaxation. At the same time, it is advisable to choose instrumental melodies without words, since music should set the mood, but at the same time not interfere with the conversation of the administrator or doctor with the visitors of the clinic.
An interesting fact: the right music not only calms the nervous patients, but also improves the mood of the staff. According to recent studies, 87% of the leaders of various organizations say that background music contributes to high productivity and improves their mood. Consider including music through an online radio that doesn’t broadcast ads. The network has a huge selection of radio stations with various musical genres that can be switched at any time.
3. Pictures and photographs may be subject to discussion.
Decorate the walls with reproductions of famous paintings or art photographs suitable for the style of the clinic. Do not hang posters on the walls, as they fade over time. Instead, place some large paintings: painted or printed on a special canvas. There is no need to be afraid to show individuality in this matter: if you are a lover of outdoor activities in the forest, why not post photos of wonderful mountain landscapes in your clinic? If you are fond of growing ornamental plants – decorate the wall with paintings with flowers. Water sports enthusiasts can hang pictures of the coasts and beaches. In addition, unusual and interesting paintings can serve as a topic for conversation between patients and staff.
4. Flowers and plants creating an atmosphere of eco-style
Flowers will decorate any room, and according to scientists, they bring life and a sense of proximity to nature into the interior. This is an important property, especially for dental practitioners, which may seem like cold and gloomy spaces. Be sure to take good care of the plants, as dry flowers in pots can create an unhealthy impression of your practice. Conversely, in lush and green colors, a message will be veiled that doctors in this office take good care of their patients. Do not put artificial or stabilized plants that collect excess dust. Today, many companies offer to order a variety of exotic plants for the office, which can surprise any patient.
5. Create a comfortable environment for patients
Comfortable conditions should be created while waiting for a visit to the waiting room. To do this, put a cooler with water, a stand for umbrellas, napkins, antibacterial hand gel, etc. Also, do not forget to regularly purchase new magazines and books that the patient can look through in the waiting room, awaiting admission.